Approach
Instantly in the loop
Skill up your help desk for more productivity with just one free Asana seat. Intuitively control your entire service ticket workflow at a glance – with customizable automated responses from ticket creation to closure. Stop manually transferring service requests from your standalone ticketing system. SkilTiq easily adds full service ticket functionality to your Asana, exactly how you’d want it. We know because we built it to do just that for ourselves.
Our Features
Service tickets – fast, easy, versatile
One-stop productivity
Ticket processing and customer communication fully integrated with Asana – incl. the Asana mobile App and project features
Automated updates
Automated notifications to creators and your teams via e-mail and Asana when tickets are created, commented on or closed
Integration freedom
Three different types of ticket integration: via a hosted landing page, Microsoft 365 or REST API – no onsite installation required
One-glance control
Ticket overview with search options, chronological ticket history, basic KPIs and reports on all recorded service tickets
Standardized processes
Standardized inbound ticket channels, Asana input fields as well as ticket editing and attachment options for the ticket creator
DSGVO compliant
In addition to Asana's own compliance regulations: all of SkilTiq's data processing fully hosted on servers located in the EAA
Why SkilTiq?
Use what you know
Seamless Asana integration
Get started without having to learn new tools or integrate them into your workflow.
SkilTiq is:
- lean & easy to install
- familiar & easy to pick up
- your single hub for customer service interactions
Why SkilTiq?
Focus on what matters
Streamlined service workflows
Save energy by automating organizational and repetitive tasks.
SkilTiq features:
- automated service ticket responses
- automated support task assignment
- real-time updates
- enhanced help desk teamwork
Why SkilTiq?
Make it yours
Extensive customizability
Expand your brand presence with a professional branded help desk.
SkilTiq comes with:
- a hosted landing page whose background and logo can be easily customized to fit your brand
- Microsoft 365 integration
- API access for complete integration freedom
Why SkilTiq?
Get your money’s worth
Best bang for the buck
Don’t burn cash on overly complex ticketing systems.
SkilTiq offers:
- 3 affordable individual plans
- unbeatable value for money
- a 30-day free trial periods
Why SkilTiq?
Start now
15 min setup time
Get your favorite hot beverage and see for yourself.
SkilTiq starts with:
- just a 15 min setup
- a 30-day free trial period
Pricing
Collaborative ticketing – competitive pricing
SkilTiq scales to fit your needs. Get the best value for your team and be sure to try our demo first – you only need one free seat on your Asana account to use as your dedicated SkilTiq Asana member.*
Basic
Boutiques, Shops & Start-ups
Full ticket management at a budget.
Unlimited tickets
Unlimited ticket creators
1 account for the SkilTiq Project Platform
Ticket overview
Branded ticket landing page (hosted)
Ticket updates via SkilTiq mail server (ticket@skiltiq.com)
Standard response e-mail templates (not editable)
288 EUR
/ year
Annual subscription, automatically renewed for one year if not canceled 14 days in advance
Advanced
Small & Medium Businesses
Ticket management with Microsoft 365.
Everything from the Basic plan
3 accounts for the SkilTiq Project Platform
Embedded branded ticket webpage
Microsoft 365 mail server monitoring
Ticket updates sent via your own Microsoft 365 server
Editable response mail templates
504 EUR
/ year
Annual subscription, automatically renewed for one year if not canceled 14 days in advance
Professional
Medium Businesses & Companies
Full package with complete API access.
Everything from the Advanced plan
5 accounts for the SkilTiq Project Platform
API integration access
Reports and export options
Filtering options for tickets in the SkilTiq Project Platform
Ticket overview by Asana project for SkilTiq Project Platform users
744 EUR
/ year
Annual subscription, automatically renewed for one year if not canceled 14 days in advance
If you are currently using all of the seats included in your Asana plan, you will need to upgrade to a more comprehensive Asana plan or reassign one of your seats to the dedicated SkilTiq Asana member.
